|
Our Goal is to provide you -
with Quality Products - made to *Last a Lifetime or More*
- handmade in our Studio.
We treat each order with rapid
deliveries - answering all questions immediately via emails
and phone. We now offer local return centers in the US and
Canada.
You may send an e-mail at anytime
to info@jvoichdesigns.com
and we will reply immediately. Or you may phone us in Madrid
at - 011 (34) 91 561 9031.
Email your phone number and we
will call you at your request or you may phone us collect
- while we are setting up our US toll free numbers and office.
Common
Questions and General Information
1. How may I place
an order?
2. What are my payment
options?
3. Is it safe
to use my credit card?
4. In what currency will I be
billed?
5. How much is shipping
and handling and how long does it take?
6. What about Customs?
7. May I track
my order?
8. What is JAN VOICH DESIGNS
returns policy?
9. What about my privacy?
10. Does JAN VOICH DESIGNS
provide any gift services?
11. Is it possible to subscribe
to Needlepoint by Samantha Taylor?
12. Terms of Web
Site Use & Disclaimer
1.
How do I place an order?
You may place an order 24 hours
a day - 7 days a week. To begin shopping - simply select a
photograph or link to our online
shopping pages. Once inside our Secure Site - you
may browse through and add items to your shopping cart. You
may also search for a particular item by name using our search
function.
If uncomfortable with Internet
purchasing - Email us - and we will process your order by
phone.
The product description on each
page contains detailed information about an item. By selecting
the *View Orders* button - you may review your entire order.
Here you may edit or delete items by selecting the appropriate
button. You will find the following instruction each time
you place an order:
To
order more than one of any item, write in the quantity (Qty)
above - then press UPDATE to recalculate.
To
remove an item - write in a 0 (zero) - then press UPDATE to
recalculate.
If
you would still like to browse around - press CONTINUE SHOPPING.
When
you have finished shopping on our web site - press CHECK OUT
- and the shipping charges will be seen - added to the total
order.
We process orders within two
to three business days and then ship. Orders are shipped Monday
through Friday excluding legal holidays in Spain.
Legal Holidays in Spain
The following
days are holiday in Spain:
Epiphany 6 January 2007
Good Thursday 5 April 2007 (1)
Good Friday 7 April 2007
Easter Monday 9 April 2007 (2)
Labor Day 1 May 2007
Assumption Day 15 August 2007 (3)
National Day 12 October 2007
All Saints Day 1 November 2007
Constitution Day 6 December 2007
Immaculate Conception 8 December 2007
Christmas Day 25 December 2007
Return
to top of Page
2.
What are my payment options?
We accept Visa and Master Card
- online. Cashiers checks should be sent to our European offices:
Jan
Voich & Associates SL
Paseo de la Habana, 14
28036 Madrid Spain
Alternative
Methods of Payment
If you are still not happy with sending your credit card details
on the Internet - you may phone or mail us the details of
your order. We also accept cashiers checks - international
money orders or bank drafts.
3.
Is it safe to use my credit card?
Protecting your order information
is a priority. When you place an order we offer a secure server
for both your credit card and personal information. The secure
server software (SSL) encrypts all information before it is
sent to us. Your personal information is decoded by us and
your credit card information is decoded directly by Visa
International.
Again - if you should prefer
- Email us - and we will process your order by phone from
our offices.
Return
to top of Page
4.
Pricing Information
We work with a Spanish bank (
Banesto ) and Visa International and work in the European
currency - the Euro. We offer product prices in US dollars
which are translated into Euros for our bank and Visa International
- and then billed to your card in the local currency of your
country.
For Secure Credit Card payments
- select the *ADD TO SHOPPING CART* button. In the final purchase
details - the purchase cost will be shown in Euros (the European
Common Currency). This is the equivalent to the dollar price
in Euros as we are a European Company. The exchange rate is
written in daily.
Should you require a rate of exchange please select below:
There are no additional
taxes added to the above price for the US - FedEx will take
care of all paperwork and customs for you. You only pay the
product and shipping.
Return
to top of Page
5.
Shipping and Handling Pricing and Information
Seur
International and Fed Ex
- Speedy and extremely reliable - Seur International ( A Spanish
Service Company for Fex Ex ) and Fed Ex deliveries will arrive
approximately 3 business days after they have been sent (
depending on destination ) and allow you to track your order
while the package is en route. All packages are insured and
certified. Please note there are no weekend deliveries
- so the 3rd Day means three business days. We will confirm
your order and tracking number via e-mail. The shipping cost
will be added to the purchase price of each kit when you check
out and before paying.
| Merchandise
Total |
Shipping
& Handling Charges |
| Up
to $85.00 |
$10 |
| $
85.01 - $191.00 |
$16 |
| $191.01
- $285.00 |
$26 |
| $285.01
- $650.00 |
$52 |
| $650.01
- $1300.00 |
$84 |
|
|
| |
6.
Customs Information
- Our experience indicates that
the products we offer should not be detained in customs
for any reason. JAN VOICH DESIGNS -
Jan Voich & Associates, SL can not be held responsible
for any delays related to customs. You will not pay
any extra custom charges.
7.
May I track my order?
You will be able to track your
order with the tracking number we send you with your order
confirmation. We will E-mail you the Shipment number as soon
as the order has been dispatched and you simply write it in
here:
http://www.seurinternacional.com/Inicio/Inicio.php
You may track it
directly from the SEUR INTERNATIONAL - ( A Spanish Service
Company for Fed Ex ) web page above.
Return
to top of Page
8.
Returns Policy
Items purchased from JAN VOICH
DESIGNS may be returned within 15 days of purchase. Following
your notification by e-mail to us of your intent to return
products - please re pack your unused merchandise - enclose
a copy of the invoice - certify and insure the package and
send it to:
Jan
Voich and Associates, SL
Paseo
de la Habana, 14
28036 Madrid
Spain
We now have return points
within the USA - we will gladly give you return addresses
closest to you.
We will refund the amount of
the items returned to your credit card account once we receive
the merchandise in the same condition in which it was sent.
Shipping and handling charges are nonrefundable. All returns
must include return address and phone number.
In the event that your merchandise
arrived damaged - please contact us immediately and we will
send you refund instructions.
9.
What about my privacy?
JAN VOICH DESIGNS is committed
to ensuring the privacy of our customers. The personal information
that you provide when making a purchase or subscribing to
our page remains on our secure server and is kept confidential.
Information collected from our
Web server is anonymous and helps us to see which items of
JAN VOICH DESIGNS are more popular. This allows us to improve
the quality of your online shopping experience by offering
more of the products and designs you prefer.
When you purchase products from
us - or choose to subscribe to Needlepoint by Samantha
Taylor - we automatically place you on our list to
receive e-mail regarding updates about special offers - new
products and new services. The information received in these
e-mail comes directly to JAN VOICH DESIGNS
we do not sell - trade or rent your personal information
to others. If you do not wish to receive e-mail updates -
please send an e-mail to us and type *remove* in the subject
line.
Return
to top of Page
10.
Gift Services
Gift Cards and Wrapping
When you order a gift - we will be happy to include a gift
card with your personal message. Simply type your message
on the order form.
Since all purchases shipped outside
of Spain are subject to customs inspection - we are obligated
to include the actual invoice with each shipment and can not
offer gift wrapping.
11.
Subscribing to Needlepoint
by Samantha Taylor
Would you like to receive
special information about new products and services updates?
Sign up now and we will be happy to keep you informed. Let
us know of any specific areas of interest that you may have.
NEWS
Return
to top of Page
12.
Terms of Web Site Use & Disclaimer
All site design - text - graphics
- interfaces and the selection and arrangements thereof -
are proprietary to JAN VOICH DESIGNS
and Jan
Voich & Associates SL Permission is
granted to electronically copy and to print in hard copy portions
of this Web site for the sole purpose of placing an order
with or using this site as a shopping resource. Any other
use of materials on this Web site - including reproduction
for purposes other than those noted above - distribution -
modification or republication - without prior written permission
of JAN VOICH DESIGNS and Jan Voich
& Associates SL is strictly prohibited.
All trademarks - service marks
- and trade names (collectively the Marks) are proprietary
to JAN VOICH DESIGNS and Jan
Voich & Associates SL or other respective
owners that have granted JAN VOICH DESIGNS and Jan
Voich & Associates SL the right and license to
use such marks.
THE INFORMATION, SERVICES, PRODUCTS,
AND MATERIALS CONTAINED IN THIS SITE, INCLUDING WITHOUT LIMITATION,
TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN AS IS BASIS
WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY THE LAW,
JAN VOICH DESIGNS AND JAN VOICH & ASSOCIATES,
SL DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS
OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS,
AND MATERIALS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE,
NON INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED,
WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.
IN ADDITION, JAN VOICH DESIGNS AND JAN VOICH
& ASSOCIATES, SL DO NOT REPRESENT OR WARRANT
THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE,
COMPLETE OR CURRENT. Price and availability information is
subject to change without notice.
This site may contain links to
other sites on the Internet that are owned and operated by
third party vendors and other third parties (External Sites).
JAN VOICH DESIGNS and Jan Voich &
Associates SL Are not responsible for the availability
of - or the content located on or through - any External Site.
You should contact the site administrator or Webmaster for
those External Sites if you have any concerns regarding such
links or the content located on such External Sites.
|